FAQS
WHAT IS YOUR RETURN POLICY?
All custom orders are final sale! Each product and design is made to order. Once final approval is given on an order it is not available for returns, exchanges, or edits.
I WANT TO PLACE A BULK ORDER, DO YOU OFFER DISCOUNTS?
We love helping pageants, businesses, bridal parties and more! Head over to our Custom Order Form and let us know the style, quantity, color, and any other information that would be needed so we can get you a quote!
CAN I PICK UP MY ORDER LOCALLY INSTEAD OF PAYING SHIPPING?
Yes, we offer local pick-up. Just send us an email at jcherieatelier@gmail.com and we can arrange a pick-up for you.
HOW LONG DOES IT TAKE TO GET AN ORDER?
Typically orders take about 1-2 weeks to ship. If you purchased a custom order you will be contacted throughout the process for your approval on design concepts.
WHAT IS THE WARRANTY ON YOUR PRODUCTS?
There is no warranty. That being said, we love our customers and we take care of any problems with in reason, the best that we can. Please note like all items they are subject to normal wear and tear. We recommend washing clothing on delicate cycles and air drying.
DO YOU OFFER SPONSORSHIPS?
At this time we grant sponsorships on a case by case basis. You are welcome to email us at jcherieatelier@gmail.com with sponsorship inquiries.
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
-Venmo
- Offline Payments